Orders are processed and shipped out generally within 2-3 business days, Monday to Friday.

Yes, all orders within the continental USA include free shipping currently.

Yes, all orders ship with package insurance included. Your shipment is protected against damage, theft, or loss.

Yes, we also offer additional express shipping options at checkout.

For our free shipping option, we estimate 5-8 work days of transit time from fulfillment to delivery.

Yes, we ship our products 30+ countries currently with a network of trusted and reliable carriers.

Please note that free shipping is not always applicable for international orders and that shipping rates could vary depending on your region.

For information about duties & taxes, please pay particular attention to the options displayed at checkout.

We ship all orders from our HQ in Atlanta, GA.

Yes, but please email our team when you place your order so we can add that service to your shipment.

To make a return, you can log into your Shopify customer account and click on the item you ordered to start a return.

Make a Return via Shopify

If easier, you can also email our team with your order number, and we'll send you a return label right away!

Email us at hello@augustearly.co

We gladly accept returns of new, unused items in their original packaging and with tags attached within 30 days of delivery.

For US domestic orders, we also provide a prepaid shipping label as well to facilitate an easy return.

For international orders, we ask that customers make their own shipping arrangements with a trusted carrier of their choice and cover the cost of return shipping.

Instead of a traditional exchange, we encourage you to place a new order for the item you want and then create a return for the original item.

This ensures that we have the new item in stock and can ship it immediately, without having to wait for the prior item to come back to us.

For US orders, returns labels are provided with USPS Ground Advantage.

Yes, please email us as soon as you can, and our team will make the change so long as the order has not shipped.

Of course, we can always cancel an order before it ships.

All our items are packaged in ready to ship format, so we're unfortunately unable to offer individualization or gift wrapping at this time.

Yes, please email our team if you need a spare rope lead and we'll get you sorted!

At the moment we are online only, but if you have any specific questions about our products please email us — the team is always standing by to help!

Not yet — but we're working on it!